Training and technical service with a focus on people – the service philosophy of Lab E virtuallythere
In psychotherapeutic practice, humanity is essential. Digital tools should not make therapeutic actions less human but rather support them. Lab E virtuallythere follows a consistently process-oriented approach that is reflected throughout in training content, product design, and service quality.
Differentiated training programs with professional depth
Our training program focused on Virtual Reality in psychotherapy is unique in the German-speaking world in its breadth and differentiation. It is aimed at therapists of all experience levels and various methodological backgrounds. The content is practice-oriented, thematically clearly focused, and consistently accredited for continuing education points. This enables a continuous and structured further education that closely aligns with the actual demands of therapeutic everyday life and consistently highlights the benefits of integrating VR. Furthermore, virtuallythere offers psychotherapists the opportunity to network with each other and exchange ideas about the practical use of Virtual Reality in therapeutic practice.
Introduction with a Focus on Practical Reality
The product design takes into account typical conditions of psychotherapeutic work: limited time resources, high cognitive load, and spontaneous demands in the therapy situation. The use of virtuallythere occurs without extensive training, featuring clear, intuitive structures. The entry can take place immediately from the therapy situation—without technical hurdles or complex preparation—and can continue into the patients' homes. It allows psychotherapists to closely accompany the VR sessions, as they can follow what the patients see and directly control the selection of scenarios.
Reliable support – personalized, direct, technically sound
The service philosophy of Lab E virtuallythere is based on the principle of direct and reliable support:
- Planning support with 30-minute introductory sessions on technology and content
- Always available, short, and clearly structured tutorials with a length of 2 to 3 minutes
- Personal onboarding appointment for setting up the technology and the first session
- Transparency regarding service tickets and direct contact with service staff
- Flexible appointment scheduling, tailored to individual availability
- Clarification of open questions without waiting times or group settings
- Many more tips & tricks in the individual customer area on the website
Technology in the Service of Humanity
At Lab E virtuallythere, we understand technology as a tool, not as an end in itself. The focus is on supporting psychotherapeutic methods and concepts through functional, reliable, and easily integrable digital extensions. Personal contact remains a central component of the concept. Service here does not mean automated feedback, but rather professionally qualified contacts who provide concrete support in a timely and needs-oriented manner.
